11 Tips for Choosing Jewelry Repair Services

jewelry repair services

If your favorite necklace has a broken clasp or your diamond ring has a loose setting, you’ll need to find a professional jewelry repair service. With so many companies, choosing the right one can take a lot of work. 

That’s why we’ve put together this list of eleven tips to help you make the right decision. Keep reading for more information on choosing a reputable and reliable jewelry repair company!

1. Make Sure the Company Has Been in Business for Years

When it comes to choosing a jewelry repair service, there are a few things you should keep in mind. First and foremost, you’ll want to ensure that your chosen company has been in business for several years. Doing this will ensure they have the experience and expertise to fix your jewelry correctly. 

Moreover, a company that has been in business for a while may be more reputable than one just starting out. And that’s not to say that a new company won’t do a good job, but you’ll want to be extra careful when choosing one.

2. Check to See if the Company Offers Guarantees on Their Repairs

When choosing jewelry repair services, you want to ensure you’re getting the best possible service. One way to do this is to check whether the company offers any guarantees on their repairs. This way, you can be sure that the jeweler will repair your jewelry properly and that you’re getting excellent value for your money. 

If broken jewelry is not fixed the first time correctly, you could spend more money to have it repaired a second or third time if there’s no guarantee.

The type of guarantees to ask about include the following:

  • A warranty that covers all repairs for a certain period
  • A satisfaction guarantee that gives you a refund if you’re not happy with the repair
  • A guarantee that the work will be done by a specific date or within a specific timeframe

Holding a company accountable by asking about their guarantees shows that you’re serious about getting your jewelry repaired correctly. It also sets expectations for the quality of work you expect.

3. Confirm That Your Jewelry Will Be Insured While It’s in Their Possession

When you take your jewelry to a repair shop, you want to be sure that it will be well taken care of. One way to do this is to ensure that the shop you choose offers insurance for your jewelry while it’s in their possession. 

This way, if anything happens to your jewelry while in the shop, you can be compensated for the damages. And, if your jewelry is lost or stolen, you can also file a claim with the insurance company. Of course, no one wants to think about their jewelry being lost or stolen, but it’s always best to be prepared.

4. Ask About the Turnaround Time for Repairs

When choosing jewelry repair services, one of the questions you should ask is the turnaround time for repairs. But, of course, that will vary depending on the type of repair that is needed. 

If you need a simple repair, such as ring sizing, it may only take a day or two. However, if you need a more complex repair, such as resetting a diamond, it may take up to several weeks. 

Be sure to ask about the estimated turnaround time for your particular repair so you can plan accordingly. And, if you are in a rush, be sure to ask if the jeweler offers expedited repair services.

5. Find Out if the Jewelry Repair Company Offers Personalization Options

You also want to ensure that the company you choose offers personalization options. This way, you can have your repairs done precisely how you want them, and you can also add a personal touch to your jewelry if necessary. 

Many different personalization options are available, so be sure to ask about them when choosing a repair company. Here’s a list of options:

Custom design: If you have a specific design in mind for your jewelry repairs, some companies may be able to create it for you.

Engraving: This is a great way to add a personal touch to your jewelry by adding your initials, a particular date, or a short message engraved on your jewelry.

Stone setting: Some companies offer stone setting services, which can add a unique touch to your jewelry.

Polishing: If you want your jewelry to look its best, consider having it polished. That will remove any tarnish or dirt built on it over time.

Resizing: Some companies offer resizing services if your jewelry doesn’t fit perfectly. 

When choosing a jewelry repair company, be sure to ask about all the personalization options they offer.

6. See if the Company Is a Member of a Professional Jewelers Organization

It is essential to ensure that the jewelry repair company is a member of a professional jeweler organization. There are several different organizations that jewelers can join, but only some of them are created equal. 

The most respected and well-known organizations are the Jewelers Board of Trade (JBT) and the American Gem Society (AGS).

The Jewelers Board of Trade

The Jewelers Board of Trade is a not-for-profit trade association dedicated to promoting the highest standards of ethical business practices within the jewelry industry. Membership in the JBT is voluntary, but it is widely considered the most prestigious jeweler organization to belong to. 

In order to become a member, jewelers must meet several requirements, including being in business for at least two years and having a clean record with the Better Business Bureau.

The American Gem Society

The American Gem Society is another well-respected jewelers’ organization. Membership in the AGS is also voluntary, but it has much stricter requirements than the JBT. In order to become a member of the AGS, jewelers must meet several conditions, including being in business for at least five years, having a clean record with the Better Business Bureau, and passing a rigorous ethics exam.

While the JBT and AGS are excellent choices for finding a reputable jeweler to repair your jewelry, membership in either organization is not required. However, it is always a good idea to check and see if a jeweler is a JBT or AGS member before doing business with them. That will help ensure that you work with a reputable and professional jeweler.

7. Ask About the Certifications of the Company’s Staff

When choosing a jewelry repair service, always ask about the certifications of the company’s staff. Doing this will give you an idea about the company’s commitment to providing quality services. 

Make sure that the team has valid certification from a reputable organization. Certificates can include gemology, watchmaking, and bench jeweler. If you are not sure about the certification, you can always ask them for references.

8. Choose a Company With Great Customer Service

Choosing a reputable and reliable repair service is essential as it guarantees the safety and proper handling of your precious jewelry. It is also necessary to find a company with excellent customer service so you can be sure that they can answer all of your questions and concerns. 

Satisfactory customer service includes reaching a customer service representative easily and quickly and getting helpful and polite responses to your questions. That also has your confidence that the jeweler will resolve your issue promptly.

9. Compare Repair Costs Between Different Companies

When it comes to jewelry repair, the cost can vary significantly between different companies. For example, some jewelers may charge by the hour, while others may have a set fee for each type of repair. Therefore, comparing the cost of repairs between different companies before choosing one to work with is essential.

One way to compare repair costs is to ask different jewelers for quotes. Be sure to give each jeweler the same information about the jewelry that needs repairing, such as the type of metal and the number of stones. Once you have a few quotes, you can compare the cost of the repairs and choose the company that offers the best value.

Another way to compare repair costs is to look at the company’s reputation. You can read online reviews or ask friends and family for recommendations. Once you’ve found a few companies that you’re considering, take the time to research them further to make sure they’re reputable. They will also need a good track record of providing quality jewelry repairs.

Finally, remember to factor in the shipping cost when comparing repair costs. Some companies may charge for shipping, while others include it in the repair price. Be sure to ask about shipping costs before you make your final decision.

By comparing repair costs between different companies, you can be sure you’re getting the best value for your money. Be sure to research and ask plenty of questions to make sure you’re making the best decision for your jewelry repair needs.

10. Read Online Ratings and Reviews

The best way to find a good jeweler is to read online ratings and reviews. That will allow you to see what other customers say about the jeweler’s services. Doing this also gives you an idea of what to expect when you visit the jeweler. 

Places you can look for reviews and ratings of jewelry repair services include Google, their Facebook business page, Yelp, and the Better Business Bureau.

When looking at reviews, pay attention to both the positive and negative ones. Positive reviews can give you an idea of the quality of service you can expect from the jeweler. 

However, negative reviews can also be helpful. They can give you an idea of what to avoid and look for in a good jewelry repair company.

When reading reviews, taking them with a grain of salt is essential because one person’s opinion does not necessarily indicate the quality of service you will receive. Therefore, it is always best to visit the jeweler and see what they offer.

11. Ask for Recommendations From Friends and Family

If you require jewelry repair services, asking your friends and family for recommendations is the best place to start. Chances are, someone you know has used a jewelry repair service, so they may have a good idea of whom to contact. 

Once you have a few recommendations, you can start researching each of the services to see which one is the best fit for you.

By following these tips, you’re sure to find a professional jewelry repair company that you can trust!

What Is the Jewelry Repair Process?

The jewelry repair process can vary depending on the jewelry that needs repairing. In general, most jewelers will start by inspecting the piece of jewelry to determine what needs to be done. 

They will then give you an estimate of the repairs and the cost. Once you have approved the repairs, the jeweler will begin work on your jewelry.

The repair process can take a few days or a few weeks, depending on the extent of the repairs. Once the repairs are complete, the jeweler will call you to let you know your jewelry is ready to be picked up.

Are You in Need of Jewelry Repair Services?

Following these tips will help you find a reputable jewelry repair company that you can trust.

Do you need professional jewelry repair services? If so, please contact Daniel & Co.! We offer jewelry repair services, including ring sizing, chain repairs, stone setting, and more. 

Our experienced jewelers will work diligently to repair your jewelry and restore it to its original condition. Contact us today to learn how we can assist you!


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